Online Rent Pay Setup
Please Note:
- Tenant Rent Pay is only available to tenants by invitation-only. You cannot create an account directly and must have a valid email invitation, which can only be generated by Cox Property Group's Leasing Office.
- If you received an email invitation, that's all you need to get started!
- If you've been notified that an invitation was requested, but you haven't received it via email, please check your spam (and other folders) for your invitation email.
- It's also a good idea to confirm that the CPG Leasing Office has your most current email address on file.
Step 1
- Look for an email from Stessa. (please reference the image below)
- Once you've located the email, drag and drop it into your "Inbox" or otherwise mark it as "trusted" so that your email program knows to trust emails from Stessa Rent Pay in the future. Then simply click the "Get Started" button to access Stessa Rent Pay.
- If you are unable to receive the email please set up the account on the Tenant page.
Step 2
- Before you can make a rent payment, you'll need to connect to a valid bank account.
- Stessa Rent Pay uses Plaid to validate banking credentials and connect directly to whichever checking or savings account(s) you'd like to use to pay rent.
- Click the "Make payment" button to begin the validation process and connect your bank account to Stessa Rent Pay. Once completed, you'll be able to pay your rent seamlessly via ACH and with no additional fees.
- If you run into trouble getting your preferred bank account connected, click the blue circle at the lower right of this page to open a 1:1 support conversation. Our team will take a closer look and get back to you with the next steps.
If you run into trouble getting your preferred bank account connected, click the blue circle at the lower right of this page to open a 1:1 support conversation. Our team will take a closer look and get back to you with the next steps.
Frequently Asked Questions
You can expect to receive an email from Stessa Rent Pay every month, about ten (10) days in advance of your rent payment due date. You'll follow the same process each time to make a secure payment, directly from your bank account.
Or set up autopay to have the payment automatically deducted from the linked account. The auto-pay feature will appear once a successful payment has been processed.
Note that early rent payments are not accepted more than ten (10) days before your due date.
Credit card and/or paper check payments are not supported at this time. These may be added in the near future.
You may need to refresh your banking credentials and/or reconnect your bank account from time to time. This is often the result of security protocols put in place by your bank. To refresh, remove, or add a new bank connection, simply visit https://tenant.stessa.com and follow the instructions.
When paying by direct bank transfer (ACH), it may take up to 5 business days for your payment to be credited to your landlord's account. As a result, we recommend paying well in advance of your due date whenever possible.
Your rent payment may not go through successfully for any number of reasons, including insufficient funds, a stopped payment, a closed bank account, or various other reasons. When this happens, you can expect to receive a notification of the failed payment via email.
If your payment fails, Stessa Rent Pay will NOT automatically try again. You'll need to first correct the problem and then initiate a new payment attempt.
A brief ledger of past charges and payments is provided for your reference, but if the balance shown on your Stessa Rent Pay page appears incorrect, contact the Cox Property Group Leasing Office to resolve the discrepancy. Once the appropertiate adjustments are made, you'll see a new corrected balance due in Stessa Rent Pay.
If you need further assistance or have questions that aren't already answered in the Help Center, feel free to open a new support conversation by clicking the blue circle at the lower right once you're logged in at https://tenant.stessa.com.
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